Terms and Conditions

The booking of accommodation is a contract between our two parties. The Flying Fox agrees to provide the accommodation and services described and agreed.

The guest undertakes to pay for the accommodation booked and services used unless it has been cancelled by them in accordance with The Flying Fox ‘s cancellation policies (see below).

Due to the size of the Flying Fox late cancellations or no shows significantly affect our business, so if your plans do change for some reasons, The Flying Fox asks that you let us know as soon as possible. Failure to advise may incur a charge.

To make a reservation you must be 18 years of age or over. In making a reservation The Flying Fox requires the guests name, address, contact telephone (landline and mobile) numbers, and email address. To confirm the reservation The Flying Fox requires a deposit payable by bank transfer or direct credit.

All prices are quoted in New Zealand dollars on a per night basis and include Goods and Services Tax of 15%.
We accept cash, Eftpos and credit card payments however accounts settled by credit card incur a 3% surcharge.

In peak periods and for major events a minimum night stay and special cancellation conditions may apply.

Packages and specials are subject to availability and cannot be used in conjunction with other special offers. Special conditions may apply.

For private groups booking more than one accommodation unit we require a bond of $500. This will be returned within 48 hours of the end of your stay once the accommodation has been cleaned and checked. Special cancellation conditions apply to group bookings. Please see below.

The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. For group bookings (i.e .more than one accommodation unit) the registered guest (the lead guest or tour operator) is personally liable for any person, group, company or association that fails to pay all or part of such charges.
Lead guests or tour operators accompanying a party agree to be responsible and accountable for the behaviours and actions of their party. The Flying Fox policy states that any member of a party found behaving in a way that disturbs others or is likely to cause damage to property or injury to self/others, jeopardises the stay of the whole group. The Flying Fox owners reserve the right to terminate the accommodation of anyone behaving in this manner. The registered guest or tour operator will be liable for the full cost of accommodation booked.

A deposit is required to secure your booking:
Ruru Lodge or The Cottages $150
Glamping $75
Bellbird Corner $30

All cancellations must be made by the person who made the original reservation and be in writing. Cancellations may be emailed to info@theflyingfox.co.nz
The Flying Fox will acknowledge receipt of the email and the cancellation request.
An ‘individual booking’ is one accommodation unit.
A ‘group booking’ is two or more accommodation units.

deposits will be refunded in full if a booking is cancelled 14 days or more prior to the first night of the stay (minus a $15 administration fee).

deposits will be refunded in full if the whole booking is cancelled 28 days or more prior to the first night of the stay (minus a $15 administration fee).

Should numbers of the group decline and bookings for individual accommodation units are cancelled (i.e. three units reducing to two), deposits for these cancelled units will be refunded if cancelled 14 days or more prior to the stay (minus a $15 administration fee).
All cancellations less than 72 hours (3 days) prior to mid-day on the expected date of arrival will be charged for the accommodation booked, unless The Flying Fox is able to replace the booking.