The booking of accommodation is a contract between two parties – The Flying Fox and The Guest.
The Flying Fox agrees to provide the accommodation and services described and agreed. The guest undertakes to pay for the accommodation booked and services used unless it has been cancelled by them in accordance with The Flying Fox ‘s cancellation policies (see below). Due to the size of the Flying Fox late cancellations or no-shows significantly affect business, so if your plans do change, The Flying Fox asks that you cancel or make alterations as soon as possible. Failure to advise may incur a charge.
To make a reservation you must be 18 years of age or over. In making a reservation The Flying Fox requires the guests name, address, contact telephone (landline and mobile) numbers, and email address. To confirm the reservation The Flying Fox requires a deposit payable by bank transfer or direct credit.
All prices are quoted in New Zealand dollars on a per night basis and include Goods and Services Tax of 15%.
The Flying Fox accepts cash, Eftpos and credit card payments however accounts settled by credit card incur a 3% surcharge. There is only one account per booking.
PEAK PERIODS/MAJOR EVENTS
In peak periods and for major events a minimum night stay and special cancellation conditions may apply.
SPECIALS AND PACKAGES
Packages and specials are subject to availability and cannot be used in conjunction with other special offers. Special conditions may apply.
For private groups booking more than one accommodation unit, a bond of $500 is required. This will be returned within 48 hours of the end of your stay once the accommodation has been cleaned and checked. The Flying Fox reserves the right to charge for any damage caused or excess cleaning as per the terms below. Special cancellation conditions apply to group bookings. Please see below.
The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. For group bookings (i.e .more than one accommodation unit) the registered guest (the lead guest or tour operator) is personally liable for any person, group, company or association that fails to pay all or part of such charges.
Lead guests or tour operators agree to be responsible and accountable for the behaviours and actions of their party. The Flying Fox policy states that any member of a party found behaving in a way that disturbs others or is likely to cause damage to property or injury to self/others, jeopardises the stay of the whole group. The Flying Fox owners reserve the right to terminate the accommodation of anyone behaving in this manner. The registered guest or tour operator will be liable for the full cost of accommodation booked.
A deposit is required to secure your booking:
Ruru Lodge or The Cottages: $150
Bellbird Corner: $40
The Alpine Fox: $150 – $200
All cancellations must be made by the person who made the original reservation and be in writing. Cancellations may be emailed to email@example.com
The Flying Fox will acknowledge receipt of the email and the cancellation request.
An ‘individual booking’ is one accommodation unit.
A ‘group booking’ is two or more accommodation units.
THE ALPINE FOX ONLY: Deposits will be refunded in full if a booking is cancelled 14 days or more prior to the first night of the stay (minus a $40 administration fee). For cancellations 13 – 8 days prior to the first night of the stay 50% of the total cost of your booking will be payable. All cancellations 7 days or less prior to mid-day on the expected date of arrival will be charged in full. For stays during school holiday periods your deposit is non-refundable.
THE FLYING FOX:
FOR GROUP BOOKINGS:
Deposits will be refunded in full if the whole booking is cancelled 6 weeks / 42 days or more prior to the first night of the stay (minus a $40 administration fee).
Should numbers of the group decline and bookings for individual accommodation units are cancelled (i.e. three units reducing to two), deposits for these cancelled units will be refunded if cancelled 42 days or more prior to the stay (minus a $40 administration fee). If individual units are cancelled less than 42 days prior to the first night of the stay then deposits will be lost unless the Flying Fox is able to replace the booking..
FOR INDIVIDUAL BOOKINGS:
Deposits will be refunded in full if a booking is cancelled 14 days or more prior to the first night of the stay (minus a $40 administration fee).
For cancellations 13 – 4 days prior to the first night of the stay, your deposit is non-refundable unless the Flying Fox is able to replace the booking.
All cancellations less than 72 hours (3 days) prior to mid-day on the expected date of arrival will be charged in full for the accommodation booked, unless The Flying Fox is able to replace the booking.
In the event of a late cancellation every effort will be made to resell the unit and you will only be responsible for the cost if this is unsuccessful.
NO SHOW/FAIL TO ARRIVE
As The Flying Fox has a contract with you and holds your booking in good faith pending your arrival, if you fail to arrive for your booking, you will be charged the full cost of the accommodation booked.
Earlier departure than the reserved date may not result in a refund, unless The Flying Fox is able to replace the booking, the registered guest will be liable for the full cost of the accommodation booked.
FOR BOOKINGS MADE BY TOUR OPERATORS
In respect of administrative costs, no deposit is required when bookings are made by tour operators. However, the cancellation policy detailed above is applicable and the tour operator will be personally liable for the normal deposit amount/ cost of accommodation in accordance with these time frames.
DAMAGE TO PROPERTY
The Flying Fox reserves the right to charge individual guests, lead guests or tour operators for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to The Flying Fox’s property or structure. Damage to the property should be reported immediately. Any extra cleaning, repairs or replacements required to restore our accommodation units or property to its normal condition will be charged to the registered guest at replacement cost or market rates, plus a charge for any resultant loss of income if applicable. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.
If such damage is discovered during the stay it will be drawn to the guest’s attention. If guests have left before damage is discovered then every effort will be made to contact them notify them of the issues and action/costs to rectify. We reserve the right to send an invoice for the costs for payment to the registered address.
Legal action will be taken to recover these costs if necessary. Further, if the damage was malicious or reckless and is considered to amount to criminal damage, the Police may be involved.
If accommodation is left in an unsatisfactory state (this includes, excessive rubbish, misuse of The Flying Fox property, including Manchester, any unhygienic uncleanliness, soiling, excessive mess or odour, which causes excessive and unwarranted cleaning time), the Flying Fox reserves the right to charge the registered guest for the cost of extra cleaning, repairs or replacements required to restore our accommodation or property to its normal condition.
The Flying Fox is a smoke/vape free complex. Smoking and Vaping is not permitted in or near any of the Flying Fox’s buildings. If guests wish to smoke/vape they may do so on the river terrace below the property. Cigarette ends must not be left on the ground and care should be taken to mitigate fire hazards during dry weather.
If guests do smoke inside the buildings, the Flying Fox reserves the right to charge such costs and any resulting loss of income to the registered guest. “Resulting loss of income” could be the following guests refusing to stay in that accommodation.